Refund policy

Returns, Replacements & Refunds
Last updated: October 6, 2026

Returns
VELINESS products are dietary supplements. For health and safety reasons, we cannot accept returns or exchanges once an order has been delivered, and we do not offer refunds for change of mind.

Damaged, defective or incorrect items
If your order arrives damaged or defective, or if you received the wrong item, contact us within 30 days of delivery at support@getveliness.com with your order number and a clear photo of the item and its packaging. Once your claim is confirmed, we will ship you a free replacement at no additional cost.

Lost packages
If your tracking shows no delivery after the estimated delivery window, contact us within 30 days of the estimated delivery date. We will investigate with the carrier and send a replacement when the package is confirmed lost.

Order cancellations
Orders are usually prepared within 1–2 business days. An order can only be cancelled before it has been prepared for shipment. If you need to cancel, contact us as soon as possible after placing your order.

Contact
Questions about your order? Email us at support@getveliness.com. We reply within 24 hours on business days.